RETURN & CLAIMS
At BlueSeventy Europe we take pride in providing the highest levels of customer service, no matter if it’s a return or a complaint we are always happy to help you.
Please note the following procedure this allows us to process returns quicker and easier.
When contacting us, please send us a short email containing your order number and articles you would like to return. When returning goods, we will provide you with a UK based address. Products need to be sent back to us in the original packaging. The goods must be in original condition, undamaged, without signs of use and include all labels.
Please ensure that the package is well sealed, no old address labels and / or barcodes are visible. After receiving the article, we will inspect and return money via the original payment method. Money is usually returned within 10 working days however this may vary dependant on payment method/bank.
As a private person you have the right to cancel your order: Right of withdrawal
As a customer of PERFACTS! / BlueSeventy Europe , all new delivered goods from us to you, are covered by the statutory warranty period of 24 months. In the unlikely event that a defect occurs, please get in touch with us. In each case we will try to solve the problem as quickly and accommodating as possible.
If we need the article for inspection (only after written request by us), please send the defective article to the address provided by us.
After checking the defect, we will then decide if a short-term repair is possible, or if we will offer an exchange for the defective item. We assume no liability for damages and defects resulting from improper use, storage, operation, negligent or faulty care and maintenance or improper repair by an unauthorized service partner.
Please send us an email to: webshop(at)perfacts.de
The following information would be very helpful / necessary:
· Customer and invoice number
· Articles description/ size
· Which error occurred? A short description.
· Some pictures clearly showing the defect
· A daytime contact number should we need to discuss further with you.
Once we have received your requested and have inspected the defect, we will then discuss next steps. Please understand that sometimes certain cases may take longer than usual and requires further clarity / feedback from the supplier / manufacturer.
In the end, we want to have satisfied customers - You!
If you receive a damaged parcel please inform us as soon as possible, for insurance reasons latest within 2 days.
*Provided that the conditions for a return on this page are met.